Psychology of Customer Care : A Revolutionary Approach
by
J. Lynch
Book Details
Format
Hardback or Cased Book
ISBN-10
0333557697
ISBN-13
9780333557693
Publisher
Palgrave Macmillan
Imprint
Palgrave Macmillan
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jan 20th, 1992
Print length
274 Pages
Weight
454 grams
Dimensions
22.50 x 14.50 x 2.20 cms
Product Classification:
Management & management techniquesManagement and management techniquesPublic relations
Ksh 23,400.00
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0 in stock
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Quality
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This book breaks new ground on customer care. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
Get Psychology of Customer Care by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Palgrave Macmillan and it has pages.
