Public Service Explained : The Role of Citizens in Value Creation
Book Details
Format
Paperback / Softback
Book Series
Elements in Public and Nonprofit Administration
ISBN-10
1009373595
ISBN-13
9781009373593
Publisher
Cambridge University Press
Imprint
Cambridge University Press
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Dec 19th, 2024
Print length
74 Pages
Weight
126 grams
Dimensions
15.20 x 22.90 x 0.60 cms
Product Classification:
Organizational theory & behaviour
Ksh 3,250.00
Manufactured on Demand
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The Element explores participation in public service delivery, focusing on Public Service Logic and Public Service Ecosystem. It discusses motives, incentives, and tools for citizen engagement, and the dynamic relationships among citizens, actors, processes, and structures. This title is also available as Open Access on Cambridge Core.
This Cambridge Element aims to advance theory by investigating the nature of participation in public service delivery. It situates itself under the theory of Public Service Logic to advocate for a strategic orientation to participation as an element of value creation in public services. It introduces the concept of participation and discusses the motives, incentives, and tools to engage citizens in public service delivery processes. Then, it frames citizens'' participation under the approach public service ecosystem to capture the dynamic relationships among citizens, other actors, processes, and structures that may contribute to determining value in public service delivery. It presents the dynamics of value creation and destruction in public service. The Element concludes with implications for research and practice. This title is also available as Open Access on Cambridge Core.
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