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Quality is Everybody's Business

By: Patrick L. Townsend (Author) , Joan E. Gebhardt (Author)

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Ksh 22,800.00

Format: Hardback or Cased Book

ISBN-13: 9781574442847

Publisher: Taylor & Francis Ltd

Publication Date: Dec 3rd, 1999

Dimension: 23.40 x 15.60 x 65.80 cms

Category: Quality Assurance & Total Quality Management

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Done correctly, TQM can be implemented in six to eight months. This title discusses how to define and implement a complete quality process. It explores the relationship between the three major components of a quality process - leadership, participation, and measurement - and shows how to untangle complex theory into everyday guidelines.

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