Quality Service Management : A Guide to Improving Business Processes
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Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct.
Get Quality Service Management by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has pages.