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Re-organising Service Work

By: Karen A. Shire (Author) , Ursula Holtgrewe (Author) , Christian Kerst (Author)

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Ksh 7,700.00

Format: Paperback or Softback

ISBN-13: 9781138718418

Publisher: Taylor & Francis Ltd

Publication Date: Jan 29th, 2019

Dimension: 23.40 x 15.60 x 45.30 cms

Category: SOCIETY & CULTURE: GENERAL

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This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.

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