Reframing Resolution : Innovation and Change in the Management of Workplace Conflict

Reframing Resolution provides an original, accessible andcritical point of reference for students, practitioners and scholars interestedin the management of workplace conflict. Drawing on contemporary empiricalevidence from the UK, USA, Ireland and Australia, the book explores thefront-line challenges facing organizations and individuals in addressing andresponding to conflict. In particular, it examines the extent to which conflictmanagement is treated as a strategic issue and discusses the development ofmediation and its impact on employment relations culture, the experiences ofparticipants in mediation and the relationship between ADR and workplacejustice. Crucially, the book also assesses key innovations in the management ofworkplace conflict, and discusses the future potential of more integrated andsystemic approaches.