Sense and Respond : The Journey to Customer Purpose
Book Details
Format
Hardback or Cased Book
ISBN-10
140394573X
ISBN-13
9781403945730
Publisher
Palgrave USA
Imprint
Palgrave Macmillan
Country of Manufacture
GB
Country of Publication
GB
Publication Date
May 31st, 2005
Print length
208 Pages
Weight
476 grams
Dimensions
24.30 x 16.40 x 1.60 cms
Product Classification:
Budgeting & financial managementBudgeting and financial management
Ksh 9,900.00
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The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes.
The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.
Get Sense and Respond by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Palgrave USA and it has pages.
