Service Consultant : Principles of Service Management and Ownership
Book Details
Format
Paperback / Softback
ISBN-10
0357671260
ISBN-13
9780357671269
Publisher
Cengage Learning, Inc
Imprint
Delmar Cengage Learning
Country of Manufacture
US
Country of Publication
GB
Publication Date
Jul 10th, 2020
Print length
416 Pages
Weight
840 grams
Dimensions
2.50 x 20.00 x 24.80 cms
Product Classification:
Automotive technology & tradesAutomotive technology and trades
Ksh 17,400.00
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Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.
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