Service Design : A practical guide to creating customer centric services

Name: Service Design
Brand: BCS Learning & Development Limited
SKU: 9781780177274
Price: 6350 KES
Availability: InStock
ISBN: 9781780177274

by Debra Paul , Jonathan Hunsley

Book Details

Format Paperback / softback

ISBN-10 1780177275

ISBN-13 9781780177274

Publisher BCS Learning & Development Limited

Imprint BCS, The Chartered Institute for IT

Country of Manufacture GB

Country of Publication GB

Publication Date Jul 7th, 2026

Print length 338 Pages

Weight 602 grams

Dimensions 17.00 x 24.50 x 2.10 cms

Product Classification: Management of specific areas Computer networking & communications Computer networking and communications

KSh 6,350.00

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With customer expectations higher than ever before, delivering great service is no longer optional, it’s essential. Service Design is your practical, visual guide to creating services that truly meet customer needs, from first interaction to the final outcome.

Delivering great service is no longer optional, it’s essential. This practical guide unlocks the power of service design and equips service designers with proven frameworks and techniques that enable the co-creation of customer-centric services. This book features an extensive, illustrative case study to support service design practice.

Service Design is THE guide for service designers, business leaders and digital change professionals wanting to find out more about this evolving and dynamic discipline. It bridges the gap between theory and practice, enabling the innovative design of customer-centric services that meet customer needs, from the first interaction to the final outcome.

Get Service Design by Debra Paul, Jonathan Hunsley at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by BCS Learning & Development Limited and it has 338 pages.