Service Design and Delivery : How Design Thinking Can Innovate Business and Add Value to Society
Book Details
Format
Paperback / Softback
ISBN-10
1606497847
ISBN-13
9781606497845
Publisher
Business Expert Press
Imprint
Business Expert Press
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jul 30th, 2015
Print length
120 Pages
Weight
168 grams
Dimensions
23.00 x 15.30 x 0.80 cms
Product Classification:
Service industries
Ksh 3,250.00
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Quality
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Examines two specific approaches to this service design and delivery: design thinking and societal consideration. In other words, the authors look at service design and delivery from the innovator's viewpoint as well as from the viewpoint of the social entrepreneur.
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