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Service Encounters in Tourism, Events and Hospitality

By: Miriam Firth (Author)

2 in stock

Ksh 5,250.00

Format: Paperback or Softback

ISBN-13: 9781845417260

Publisher: Channel View Publications Ltd

Publication Date: Jan 30th, 2020

Weight: 332 grams

Dimension: 15.40 x 23.40 x 1.10 cms

Category: Personnel & human resources management

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This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

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