Service Excellence : Creating Customer Experiences That Build Relationships
Book Details
Format
Paperback / Softback
ISBN-10
1631573713
ISBN-13
9781631573712
Publisher
Business Expert Press
Imprint
Business Expert Press
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Apr 30th, 2016
Print length
207 Pages
Weight
332 grams
Dimensions
18.70 x 22.80 x 1.50 cms
Product Classification:
Sales & marketing
Ksh 3,500.00
Werezi Extended Catalogue
0 in stock
Delivery Location
Delivery fee: Select location
Secure
Quality
Fast
By providing excellent service, organizations build strong relationships with customers, generate barriers to competition, utilize resources more efficiently, and increase profitability. This book provides concepts and tools to help managers uncover new sources of revenue from innovations, design service processes, and manage people.
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