Service Operations Management : Improving Service Delivery
Book Details
Format
Paperback / Softback
ISBN-10
0273740482
ISBN-13
9780273740483
Publisher
Pearson Education Limited
Imprint
Pearson Education Limited
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Apr 19th, 2012
Print length
488 Pages
Weight
876 grams
Dimensions
26.30 x 19.30 x 1.00 cms
Product Classification:
Management & management techniquesService industries
Ksh 12,250.00
Re-Printing
Delivery Location
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Quality
Fast
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
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