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Service Systems Management and Engineering

By: Ching M. (State University of New York at Buffalo) Chang (Author)

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Ksh 29,350.00

Format: Hardback or Cased Book

ISBN-13: 9780470423325

Publisher: John Wiley & Sons Inc

Publication Date: May 18th, 2010

Weight: 1386 grams

Dimension: 23.50 x 19.70 x 4.30 cms

Category: Production & quality control management

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Awarded the 2011 Best Book Award by the International Association for Management of Technology (IAMOT) this textbook is devised to help in training future service systems engineers and enable them to become more effective in contributing to the needs in strategic differentiation and operational excellence of service enterprises.

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