Service Systems Management and Engineering : Creating Strategic Differentiation and Operational Excellence
Book Details
Format
Hardback or Cased Book
ISBN-10
0470423323
ISBN-13
9780470423325
Publisher
John Wiley & Sons Inc
Imprint
John Wiley & Sons Inc
Country of Manufacture
US
Country of Publication
GB
Publication Date
May 18th, 2010
Print length
720 Pages
Weight
1,386 grams
Dimensions
23.50 x 19.70 x 4.30 cms
Product Classification:
Production & quality control management
Ksh 22,850.00
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Awarded the 2011 Best Book Award by the International Association for Management of Technology (IAMOT) this textbook is devised to help in training future service systems engineers and enable them to become more effective in contributing to the needs in strategic differentiation and operational excellence of service enterprises.
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