Serviceology for Services : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings
1st ed. 2017
Book Details
Format
Paperback / Softback
Book Series
Lecture Notes in Computer Science
ISBN-10
3319612395
ISBN-13
9783319612393
Edition
1st ed. 2017
Publisher
Springer International Publishing AG
Imprint
Springer International Publishing AG
Country of Manufacture
CH
Country of Publication
GB
Publication Date
Jul 4th, 2017
Print length
237 Pages
Ksh 8,100.00
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This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions.
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.
The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
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