Serviceology for Services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings
2020 ed.
Book Details
Format
Paperback / Softback
ISBN-10
981153117X
ISBN-13
9789811531170
Edition
2020 ed.
Publisher
Springer Verlag, Singapore
Imprint
Springer Verlag, Singapore
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Feb 14th, 2020
Print length
309 Pages
Product Classification:
Production & quality control managementProduction and quality control managementEngineering: generalInternet searchingSoftware EngineeringInformation retrievalComputer networking & communicationsComputer networking and communicationsUser interface design & usabilityUser interface design and usability
Ksh 8,100.00
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This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. service engineering and implementation.
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
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