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Serving Online Customers

By: Donald A. Barclay (Author)

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Ksh 13,750.00

Format: Paperback or Softback

ISBN-13: 9780810887329

Publisher: Rowman & Littlefield

Publication Date: Jul 23rd, 2014

Weight: 358 grams

Dimension: 15.20 x 23.00 x 1.70 cms

Category: Library, archive & information management

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To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.

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