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Smart Services Summit : Smart Services Supporting the New Normal - 2022 ed.

By: (Edited by) Jurg Meierhofer , (Edited by) Shaun West , (Edited by) Utpal Mangla

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Ksh 23,400.00

Format: Hardback or Cased Book

ISBN-10: 3030970418

ISBN-13: 9783030970413

Edition: 2022 ed.

Series: Progress in IS

Publisher: Springer Nature Switzerland AG

Imprint: Springer Nature Switzerland AG

Country of Manufacture: GB

Country of Publication: GB

Publication Date: Apr 27th, 2022

Print length: 168 Pages

Weight: 452 grams

Dimensions (height x width x thickness): 16.40 x 24.20 x 1.90 cms

Product Classification: Business innovation
Management of specific areas
Business mathematics & systems
Service industries
Engineering: general

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This book provides state-of-the-art descriptions of smart service innovations in the industry, supported by novel scientific approaches. It gathers findings and insights presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021, which primarily focused on how smart services have enabled companies to adapt during and to the COVID-19 pandemic. The book includes examples of remote and collaborative working that actively involve customers in service processes, requiring a change in mindset for more traditional firms. Moreover, it explores how services can be delivered faster and more affordable with the aid of new technologies and in collaboration with the customers, leading to new value propositions and business models and thus an evolution of smart services. Given its scope, the book offers an essential guide for practitioners andadvanced students alike.

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