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Smart Services Summit : Building Resilience in a Changing World - 2024 ed.

By: (Edited by) Jurg Meierhofer , (Edited by) Shaun West , (Edited by) Thierry Buecheler

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Ksh 28,800.00

Format: Hardback or Cased Book

ISBN-10: 3031603125

ISBN-13: 9783031603129

Edition: 2024 ed.

Series: Progress in IS

Publisher: Springer International Publishing AG

Imprint: Springer International Publishing AG

Country of Manufacture: GB

Country of Publication: GB

Publication Date: Jul 27th, 2024

Print length: 283 Pages

Product Classification: Management & management techniques
Business mathematics & systems
Service industries
Sustainability
Engineering: general

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This book presents up-to-date descriptions of Smart Services Innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the fifth Smart Services Summit, held in Zurich in October 2023, which primarily focused on the ability of Smart Service Systems to support resilience and build sustainability. As the evolution of Smart Services accelerates, new technologies can be leveraged to create new value propositions and business models that deliver tangible sustainability outcomes. This book addresses social, economic, and environmental aspects of sustainability in connection with new technologies and includes papers on how these technologies can help achieve resilience and sustainability. In this context, topics such as sustainability and resilience in supply chains, X-as-a-Service, large language models for service automation, and location-based systems are discussed. Given its scope, the book represents an indispensable guide for practitioners and advanced students alike.

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