Soar : How the Best Airline Brands Delight Customers and Inspire Employees
Book Details
Format
Hardback or Cased Book
ISBN-10
1940858143
ISBN-13
9781940858142
Publisher
Ideapress Publishing
Imprint
Ideapress Publishing
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jan 12th, 2017
Print length
280 Pages
Weight
342 grams
Dimensions
14.90 x 21.10 x 2.20 cms
Product Classification:
International businessSales & marketingTransport industriesAircraft: general interest
Ksh 3,250.00
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An airline has over 50 different brand touchpoints at which it can choose to operate exactly as it has in the past or to exceed expectations at each step and become truly exceptional. This book aims to highlight 10 exceptional airline brands which are thinking differently about branding, and executing brilliantly. There is an exceptional breed of airlines that continue to win in their markets because they dare to think differently. They dare to challenge the conventional wisdom and industry norms.Some proactively borrow concepts from consumer industries; some choose to put customers at the heart of their business; some choose to empower their staff to lead the brand. Yet, they all aim to create an experience that the customers will appreciate, pay for and share about - in their own different ways. This book sets a new direction on and a new attitude towards airline marketing.
An airline has over 50 different brand touchpoints at which it can choose to operate exactly as it has in the past or to exceed expectations at each step and become truly exceptional. This book aims to highlight 10 exceptional airline brands which are thinking differently about branding, and executing brilliantly. There is an exceptional breed of airlines that continue to win in their markets because they dare to think differently. They dare to challenge the conventional wisdom and industry norms.Some proactively borrow concepts from consumer industries; some choose to put customers at the heart of their business; some choose to empower their staff to lead the brand. Yet, they all aim to create an experience that the customers will appreciate, pay for and share about - in their own different ways. This book sets a new direction on and a new attitude towards airline marketing.
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