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Solving Problems with Design Thinking
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Solving Problems with Design Thinking : Ten Stories of What Works

by Andrew King , Jeanne Liedtka , Kevin Bennett

Book Details

Format Hardback or Cased Book
ISBN-10 0231163568
ISBN-13 9780231163569
Publisher Columbia University Press
Imprint Columbia University Press
Country of Manufacture US
Country of Publication GB
Publication Date Sep 3rd, 2013
Print length 232 Pages
Weight 536 grams
Dimensions 23.00 x 15.90 x 2.00 cms
Product Classification: Employee-ownership & co-operatives
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Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can affect business results. However, most managers lack a sense of how to use this new approach for issues other than product development and sales growth. Solving Problems with Design Thinking details ten real-world examples of managers who successfully applied design methods at 3M, Toyota, IBM, Intuit, and SAP; entrepreneurial start-ups such as MeYou Health; and government and social sector organizations, including the City of Dublin and Denmark's The Good Kitchen. Using design skills such as ethnography, visualization, storytelling, and experimentation, these managers produced innovative solutions to such problems as implementing strategy, supporting a sales force, redesigning internal processes, feeding the elderly, and engaging citizens. They elaborate on the challenges they faced and the processes and tools they used, providing a clear path to implementation based on the principles and practices laid out in Jeanne Liedtka and Tim Ogilvie's Designing for Growth: A Design Thinking Tool Kit for Managers.

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