Sorting Letters, Sorting Lives : Delivering Diversity in the United States Postal Service
Book Details
Format
Hardback or Cased Book
ISBN-10
0739134744
ISBN-13
9780739134740
Publisher
Bloomsbury Publishing Plc
Imprint
Lexington Books
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Dec 29th, 2010
Print length
266 Pages
Weight
538 grams
Dimensions
16.10 x 23.70 x 2.30 cms
Ksh 21,250.00
Manufactured on Demand
0 in stock
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Linda Benbow examines the organizational culture and various levels of diversity found in an urban United States Postal Service mail processing facility. She shows how employee perceptions of social differences and their interactions with coworkers contributes to their identity and work life within the organization. Painting detailed portraits of race, social class, and gender in a mail processing facility, Benbow looks at ways employees from different backgrounds relate to one another, identifying the issues and occasions that provoke conflict, the ways that participants view one another, and the forces and strategies that mitigate and conciliate conflicts.
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