Strategic Service Management : Beyond the Moment of Truth
Book Details
Format
Hardback or Cased Book
ISBN-10
0080377521
ISBN-13
9780080377520
Publisher
Elsevier Science & Technology
Imprint
Pergamon Press
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Nov 21st, 1990
Print length
144 Pages
Weight
138 grams
Product Classification:
Management & management techniques
Ksh 7,900.00
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Features case studies from a wide variety of industries, both in the private and public sector, that focus on the main areas of strategic service management approach: creating competitive strategies for a service oriented business; and the process of successful and accelerated strategy implementation.
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