Technical Support Essentials : Advice to Succeed in Technical Support

Name: Technical Support Essentials
Brand: APress
SKU: 9781430225478
Price: 7200 KES
Availability: OutOfStock
ISBN: 9781430225478

1st ed.

by Andrew Sanchez , Karen Sleeth

Book Details

Format Paperback / softback

ISBN-10 1430225475

ISBN-13 9781430225478

Edition 1st ed.

Publisher APress

Imprint APress

Country of Manufacture US

Country of Publication GB

Publication Date Dec 30th, 2009

Print length 269 Pages

Weight 508 grams

Dimensions 23.40 x 19.10 x 1.50 cms

Product Classification: Business & management Business and Management Network hardware

KSh 7,200.00

Currently unavailable 0 in stock

Delivery Location

County

Location

Delivery fee: Select location

Secure

Quality

Fast

Technical Support Essentials is a book about the many facets of technical support. The topics range from good work habits to the way technical support groups establish their own style of work.

Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.

Get Technical Support Essentials by Andrew Sanchez, Karen Sleeth at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by APress and it has 269 pages.