Technical Support Essentials : Advice to Succeed in Technical Support
1st ed.
Book Details
Format
Paperback / Softback
ISBN-10
1430225475
ISBN-13
9781430225478
Edition
1st ed.
Publisher
APress
Imprint
APress
Country of Manufacture
US
Country of Publication
GB
Publication Date
Dec 30th, 2009
Print length
269 Pages
Weight
508 grams
Dimensions
23.40 x 19.10 x 1.50 cms
Product Classification:
Business & managementBusiness and ManagementNetwork hardware
Ksh 7,200.00
Werezi Extended Catalogue
0 in stock
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Quality
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Technical Support Essentials is a book about the many facets of technical support. The topics range from good work habits to the way technical support groups establish their own style of work.
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.
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