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Telephone Skills
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Telephone Skills

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Book Details

Format Paperback / softback
ISBN-10 0852928653
ISBN-13 9780852928653
Edition New
Publisher Chartered Institute of Personnel & Development
Imprint Chartered Institute of Personnel & Development
Country of Manufacture GB
Country of Publication GB
Publication Date Mar 1st, 2000
Print length 96 Pages
Weight 110 grams
Dimensions 19.50 x 12.70 x 0.90 cms
KSh 1,250.00
Currently unavailable 0 in stock

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Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.

Get Telephone Skills by Patrick Forsyth at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Chartered Institute of Personnel & Development and it has 96 pages.

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