The Basics of Process Improvement

Forms of Speech in Victorian Fiction examines how Victorian writers used dialogue in the presentation of characters and the relationships between them, and its contribution to the work as a whole. Quoting over a hundred novels of the period, including all the major authors, many fascinating topics are discussed. The book also looks at the conventions which governed the writing and circulation of fiction, imposing certain restraints on the novelists. It also relates the dialogue used in Victorian fiction to evidence from other sources about the actual speech of the period. This book will be of great value to those studying the social history of the period, as well as literature, and will appeal to the general reader interested in Victorian fiction.

Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the transition to a process or improvement-oriented culture and teaches those who are unfamiliar with process tools to look at their work with a new lens and adopt a continuous improvement and analytical-thinking mindset.The authors have successfully used the various methods, tools, and concepts found in this book to overcome practical, daily problems at various organizations. This book will surely help operators, managers, practitioners, and executives, who are charged with improving processes and workplace culture, produce better products and services.