The Chairman's Lounge : The inside story of how Qantas sold us out
by
Joe Aston
Book Details
Format
Paperback / Softback
ISBN-10
1761429760
ISBN-13
9781761429767
Publisher
Simon & Schuster Australia
Imprint
Scribner Australia
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Oct 28th, 2024
Print length
368 Pages
Weight
400 grams
Dimensions
23.20 x 15.30 x 2.50 cms
Ksh 2,700.00
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From the must-read journalist on how power, money and influence work in this country, the full story of how one of the nation’s favourite brands brought itself to ground.
Winner of the 2025 ABIA Awards, General Nonfiction Book of the Year
Financial Times Best Summer Books of 2025
From the must-read journalist on how power, money and influence work in this country, the full story of how one of the nation's favorite brands brought itself to ground.
Before Covid, both Qantas and its CEO Alan Joyce were flying high, the darlings of customers, staff and investors. After Covid hit, only money mattered – in particular, the company's share price and extraordinary executive bonuses. Illegally redundant workers, unethical flight credits, abysmal customer service, antique aircraft: these became Qantas' new brand.
How did things go so badly wrong? Why were customers at the end of the queue? And how did an increasingly autocratic Joyce constantly get his own way, with the Qantas board and with both Liberal and Labor governments, which handed out over billions in subsidies and protected lucrative flight routes from foreign competition? For the first time, The Chairman's Lounge tells the full story of how one company banked the nation's loyalty and then cashed in on it.
In his celebrated Rear Window column for the Australian Financial Review , Joe Aston's reporting of the ethical failings of Qantas spurred the early retirement of its CEO and the resignation of its chairman. With fresh interviews and revelations, written in Aston's trademark swashbuckling style , The Chairman's Lounge is the definitive account of how Qantas was brought to the ground and who did it. It is a parable of our times.
'A masterclass in investigative journalism... A scathing, unflinching takedown of greed, delusion and a shameless abuse of power, both jaw-dropping and brilliantly incisive'
Adele Ferguson
Financial Times Best Summer Books of 2025
From the must-read journalist on how power, money and influence work in this country, the full story of how one of the nation's favorite brands brought itself to ground.
Before Covid, both Qantas and its CEO Alan Joyce were flying high, the darlings of customers, staff and investors. After Covid hit, only money mattered – in particular, the company's share price and extraordinary executive bonuses. Illegally redundant workers, unethical flight credits, abysmal customer service, antique aircraft: these became Qantas' new brand.
How did things go so badly wrong? Why were customers at the end of the queue? And how did an increasingly autocratic Joyce constantly get his own way, with the Qantas board and with both Liberal and Labor governments, which handed out over billions in subsidies and protected lucrative flight routes from foreign competition? For the first time, The Chairman's Lounge tells the full story of how one company banked the nation's loyalty and then cashed in on it.
In his celebrated Rear Window column for the Australian Financial Review , Joe Aston's reporting of the ethical failings of Qantas spurred the early retirement of its CEO and the resignation of its chairman. With fresh interviews and revelations, written in Aston's trademark swashbuckling style , The Chairman's Lounge is the definitive account of how Qantas was brought to the ground and who did it. It is a parable of our times.
'A masterclass in investigative journalism... A scathing, unflinching takedown of greed, delusion and a shameless abuse of power, both jaw-dropping and brilliantly incisive'
Adele Ferguson
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