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The Language of Patient Feedback : A Corpus Linguistic Study of Online Health Communication

By: (Author) Craig Evans , (Author) Gavin Brookes , (Author) Paul Baker

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Ksh 27,900.00

Format: Hardback or Cased Book

ISBN-10: 1138702773

ISBN-13: 9781138702776

Series: Routledge Applied Corpus Linguistics

Publisher: Taylor & Francis Ltd

Imprint: Routledge

Country of Manufacture: GB

Country of Publication: GB

Publication Date: Apr 4th, 2019

Print length: 258 Pages

Weight: 512 grams

Dimensions (height x width x thickness): 16.40 x 24.00 x 1.90 cms

Product Classification: linguistics

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This book is the first to provide a linguistic analysis of health communication through corpus linguistics. Offering a unique insight into a diverse range of issues related to health care, this book is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communciation.

The Language of Patient Feedback provides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book:

  • Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation.

  • Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback.

  • Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices.

  • Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us.

The Language of Patient Feedback

is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.

Get The Language of Patient Feedback by at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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