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The Language of Service Encounters

By: J. Cesar (Indiana University) Felix-Brasdefer (Author)

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Ksh 19,900.00

Format: Hardback or Cased Book

ISBN-13: 9781107035829

Publisher: Cambridge University Press

Publication Date: Apr 30th, 2015

Weight: 580 grams

Dimension: 23.80 x 16.00 x 2.60 cms

Category: Sociolinguistics

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A comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, this book sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico.

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