The Librarian''s Guide to Homelessness : An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone
by
Ryan J. Dowd
Book Details
Format
Paperback / Softback
ISBN-10
0838916260
ISBN-13
9780838916261
Publisher
American Library Association
Imprint
ALA Editions
Country of Manufacture
US
Country of Publication
GB
Publication Date
Jan 12th, 2018
Print length
208 Pages
Weight
476 grams
Dimensions
17.80 x 25.30 x 1.80 cms
Product Classification:
Social and ethical issuesHousing and homelessnessHousing & homelessnessSocial interaction
Ksh 8,350.00
Publisher Out of Stock
0 in stock
Delivery Location
Delivery fee: Select location
Secure
Quality
Fast
Homelessness is a perennial topic of concern at libraries. Empathy and understanding, along with specific actionable advice that's drawn from experience, makes all the difference in working with this group. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials.
Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. Empathy and understanding, along with specific actionable advice that’s drawn from experience, makes all the difference in working with this group. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter’s policies and training materials. Filled with to-the-point guidance that will help front line public library staff and managers understand and serve this population better, this resource
- includes facts about homelessness every librarian should know;
- debunks widespread myths about these individuals, explaining how they see themselves, what issues they struggle with, and how libraries can shift towards supporting them;
- shares de-escalation techniques like showing respect, ways to avoid making things personal, and using proper body language;
- walks readers through dealing with common issues like a sleeping patron, questionable hygiene, offensive behavior, and asking a patron to leave; and
- advises on how to provide backup to a colleague and when to call the police.
Get The Librarian''s Guide to Homelessness by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by American Library Association and it has pages.
