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The Managed Heart

By: Arlie Russell Hochschild (Author)

4 in stock

Ksh 7,150.00

Format: Paperback or Softback

ISBN-13: 9780520272941

Publisher: University of California Press

Publication Date: Mar 31st, 2012

Weight: 390 grams

Dimension: 20.80 x 14.00 x 2.10 cms

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In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.

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