The Nordstrom Way to Customer Experience Excellence : Creating a Values-Driven Service Culture
Book Details
Format
Paperback / Softback
ISBN-10
1119375355
ISBN-13
9781119375357
Publisher
John Wiley & Sons Inc
Imprint
John Wiley & Sons Inc
Country of Manufacture
US
Country of Publication
GB
Publication Date
Nov 10th, 2017
Print length
224 Pages
Weight
416 grams
Dimensions
21.30 x 27.50 x 2.60 cms
Product Classification:
Business & management
Ksh 3,400.00
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The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.
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