The Service Providers
by
D. Yagil
Book Details
Format
Hardback or Cased Book
ISBN-10
0230514979
ISBN-13
9780230514973
Publisher
Palgrave Macmillan
Imprint
Palgrave Macmillan
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Apr 17th, 2008
Print length
236 Pages
Product Classification:
Personnel & human resources managementPersonnel and human resources management
Ksh 16,200.00
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0 in stock
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The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
Get The Service Providers by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Palgrave Macmillan and it has pages.
