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The Southwest Airlines Way - McGraw-Hill Pbk ed.

By: (Author) Jody Hoffer Gittell

Publisher Out of Stock

Ksh 2,900.00

Format: Paperback / Softback

ISBN-10: 0071458271

ISBN-13: 9780071458276

Edition: McGraw-Hill Pbk ed.

Publisher: McGraw-Hill Education - Europe

Imprint: McGraw-Hill Professional

Country of Manufacture: US

Country of Publication: GB

Publication Date: Jun 16th, 2005

Print length: 336 Pages

Weight: 444 grams

Dimensions (height x width x thickness): 22.70 x 15.20 x 2.10 cms

Product Classification: Business & management

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Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.

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