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The Southwest Airlines Way

By: Jody Hoffer Gittell (Author)

2 in stock

Ksh 2,900.00

Format: Paperback or Softback

ISBN-13: 9780071458276

Publisher: McGraw-Hill Education - Europe

Publication Date: Jun 16th, 2005

Weight: 402 grams

Dimension: 22.70 x 15.20 x 2.10 cms

Category: BUSINESS & MANAGEMENT (Reserve KJ* codes for use with academic or specialist works and works for professionals. See VS* codes for personal careers advice, secrets of success, etc)

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Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.

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