Understanding, Managing and Implementing Quality : Frameworks, Techniques and Cases
Book Details
Format
Hardback or Cased Book
ISBN-10
0415222710
ISBN-13
9780415222716
Publisher
Taylor & Francis Ltd
Imprint
Routledge
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Dec 20th, 2001
Print length
254 Pages
Weight
567 grams
Product Classification:
Quality Assurance (QA) & Total Quality Management (TQM)
Ksh 36,000.00
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Considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques.
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
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