Understanding Reference Transactions : Transforming an Art into a Science
Book Details
Format
Hardback
Book Series
Library and Information Science
ISBN-10
0125877803
ISBN-13
9780125877800
Publisher
Emerald Publishing Limited
Imprint
Academic Press Inc
Country of Manufacture
GB
Country of Publication
GB
Publication Date
May 8th, 2002
Print length
232 Pages
Weight
414 grams
Dimensions
22.90 x 15.20 x 1.70 cms
Product Classification:
Library & information sciences
KSh 16,900.00
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The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.
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