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Understanding Reference Transactions

By: Matthew L. Saxton (Author) , Jr. Richardson John V. (Author)

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Format: Hardback or Cased Book

ISBN-13: 9780125877800

Publisher: Emerald Publishing Limited

Publication Date: May 8th, 2002

Weight: 513 grams

Dimension: 22.90 x 15.20 x 1.70 cms

Category: LIBRARY & INFORMATION SCIENCES

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The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.

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