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Understanding Reference Transactions : Transforming an Art into a Science

By: (Author) Jr. Richardson John V. , (Author) Matthew L. Saxton

Manufactured on Demand
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Ksh 16,900.00

Format: Hardback or Cased Book

ISBN-10: 0125877803

ISBN-13: 9780125877800

Series: Library and Information Science

Publisher: Emerald Publishing Limited

Imprint: Academic Press Inc

Country of Manufacture: GB

Country of Publication: GB

Publication Date: May 8th, 2002

Print length: 232 Pages

Weight: 414 grams

Dimensions (height x width x thickness): 22.90 x 15.20 x 1.70 cms

Product Classification: Library & information sciences

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The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.

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