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Voice of the Customer

By: Kai Yang (Author)

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Ksh 23,850.00

Format: Hardback or Cased Book

ISBN-13: 9780071465441

Publisher: McGraw-Hill Education - Europe

Publication Date: Dec 16th, 2007

Weight: 744 grams

Dimension: 23.10 x 16.30 x 2.80 cms

Category: Research & development management

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Demonstrates how Design for Six Sigma's statistical methods can be deployed to identify key customer needs and assess the cost of poor quality, design robust product to meet those needs, optimize product life cycles, and accurately validate their findings.

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