When Consumers Complain
by
Arthur Best
Book Details
Format
Hardback or Cased Book
ISBN-10
0231051247
ISBN-13
9780231051248
Publisher
Columbia University Press
Imprint
Columbia University Press
Country of Manufacture
US
Country of Publication
GB
Publication Date
Mar 22nd, 1981
Print length
232 Pages
Product Classification:
Consumerism
Ksh 18,000.00
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This book analyzes the legal challenges of consumer protection and product liability, focusing on the methods by which consumers can express dissatisfaction with products and their shortcomings. While consumer complaints are widespread and varied, often neither individual buyers are compensated nor is the whole class of consumers informed of defective products. Best calls for improvements that can make businesses more accountable, including mediation, arbitration, legal services, and small claims court, emphasizing how better behavior by businesses can also be good business.
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