A Guide to Customer Service Skills for the Service Desk Professional
by
Donna Knapp
Book Details
Format
Paperback / Softback
ISBN-10
0538748532
ISBN-13
9780538748537
Publisher
Cengage Learning, Inc
Imprint
Course Technology Inc
Country of Manufacture
US
Country of Publication
GB
Publication Date
Mar 15th, 2010
Print length
400 Pages
Weight
725 grams
Dimensions
2.50 x 18.50 x 22.60 cms
Product Classification:
Customer services
Ksh 15,850.00
Werezi Extended Catalogue
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Explores the changing role of the service desk professional. This text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.
Get A Guide to Customer Service Skills for the Service Desk Professional by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Cengage Learning, Inc and it has pages.
