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A Guide to Customer Service Skills for the Service Desk Professional

By: Inc.) Knapp Donna (Knapp Associates (Author) , Inc) Knapp Donna (ITSM Academy (Author)

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Ksh 19,650.00

Format: Paperback or Softback

ISBN-13: 9780538748537

Publisher: Cengage Learning, Inc

Publication Date: Mar 15th, 2010

Weight: 741 grams

Dimension: 23.50 x 18.90 x 1.90 cms

Category: Customer services

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Explores the changing role of the service desk professional. This text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

Get A Guide to Customer Service Skills for the Service Desk Professional by Donna (Knapp Associates, Inc.) Knapp at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Cengage Learning, Inc and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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