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Customer services

Discover the best books in this category. Find your next great read.

172 Books
Showing 50 of 172 books
This Is Service Design Methods

This Is Service Design Methods

by Adam Lawrence
Ksh 7,200
Customer Service: Pearson New International Edition

Customer Service: Pearson New International Edition

by Elaine Harris
Ksh 12,050
Managing Service Level Quality

Managing Service Level Quality

by Peter Massam
Ksh 19,600
Celebrity Service

Celebrity Service

by Geoff Ramm
Ksh 2,350
Strategies and Tools for Corporate Blogging

Strategies and Tools for Corporate Blogging

by John Cass
Ksh 6,650
Design. Think. Make. Break. Repeat.

Design. Think. Make. Break. Repeat.

by Cara Wrigley
Ksh 5,400
AI-Driven Value Management

AI-Driven Value Management

by Craig LeGrande
Ksh 4,850
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by PhD Michelli Joseph
Ksh 3,950
Mastering the Virtual Sale

Mastering the Virtual Sale

by Kerry Johnson
Ksh 2,800
Customer Experience Design Book

Customer Experience Design Book

by Rajat Chawla
Ksh 8,300
Designing Service Processes to Unlock Value

Designing Service Processes to Unlock Value

by Joy M. Field
Ksh 3,350
The World of Customer Service

The World of Customer Service

by Pattie Gibson
Ksh 16,150
Information Obligations and Disinformation of Consumers

Information Obligations and Disinformation of Consumers

Ksh 25,200
Superfans

Superfans

by Pat Flynn
Ksh 3,800
Designing Complaint Handling And Service Recovery Strategies

Designing Complaint Handling And Service Recovery Strategies

by Jochen Wirtz
Ksh 1,600
The Values Economy

The Values Economy

by Alan Williams
Ksh 2,700
Celebrity Service Superstars

Celebrity Service Superstars

by Geoff Ramm
Ksh 2,700
Involving Customers In New Service Development

Involving Customers In New Service Development

Ksh 20,900
Developing Customer Service Targets by Assessing Customer Perspectives

Developing Customer Service Targets by Assessing Customer Perspectives

by C. Koenig
Ksh 22,700
Rockstar Service. Rockstar Profits.

Rockstar Service. Rockstar Profits.

by David Brownlee
Ksh 2,350
The Mastery of Customer Service in Careers

The Mastery of Customer Service in Careers

by Diane Crutcher
Ksh 4,500
Customer Relations

Customer Relations

Ksh 20,900
CCXP Exam Preparation

CCXP Exam Preparation

by Michael G Bartlett
Ksh 2,250
Practical Zendesk Administration 2ed

Practical Zendesk Administration 2ed

by Anton De Young
Ksh 4,750
Measuring Customer Experience

Measuring Customer Experience

by Philipp Klaus
Ksh 3,600
Customer Relationship Management in Electronic Markets

Customer Relationship Management in Electronic Markets

by David Bejou
Ksh 5,700
Customer Advisory Boards

Customer Advisory Boards

by David L Loudon
Ksh 10,750
Customer Friendly

Customer Friendly

by James T. Ziegenfuss
Ksh 16,550
A Guide to Customer Service Skills for the Service Desk Professional

A Guide to Customer Service Skills for the Service Desk Professional

by Donna Knapp
Ksh 15,850
Beyond the Familiar

Beyond the Familiar

by Patrick Barwise
Ksh 3,700
Breakthrough Zone

Breakthrough Zone

by Mac Andrews
Ksh 7,750
Service-Oriented Architecture

Service-Oriented Architecture

by Eric A. Marks
Ksh 7,200
Fast and Efficient Context-Aware Services

Fast and Efficient Context-Aware Services

by Alex Galis
Ksh 19,050
Better Customer Service

Better Customer Service

by Edward C. Brewer
Ksh 27,900
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

by Adrian Martin
Ksh 7,200
Digital Economy for Customer Benefit and Business Fairness

Digital Economy for Customer Benefit and Business Fairness

Ksh 18,000
Implementing SAP® CRM

Implementing SAP® CRM

by Vivek Kale
Ksh 11,150
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

by Adrian Martin
Ksh 27,900
United Breaks Guitars

United Breaks Guitars

by Dave Carroll
Ksh 2,550
Gower Handbook of Call and Contact Centre Management

Gower Handbook of Call and Contact Centre Management

Ksh 27,900
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

by Reza Soudagar
Ksh 7,400
A Paradigm of Customer Recovery

A Paradigm of Customer Recovery

by Ken G Dawson
Ksh 1,850
Unlocking the Customer Value Chain

Unlocking the Customer Value Chain

by Greg Piechota
Ksh 4,500
Successful Customer Care in a Week: Teach Yourself

Successful Customer Care in a Week: Teach Yourself

by Di McLanachan
Ksh 2,000
Customer Experience Management for Water Utilities

Customer Experience Management for Water Utilities

by Peter Prevos
Ksh 18,000
The New Customer Experience Management

The New Customer Experience Management

by Ivaylo Yorgov
Ksh 6,300
The Customer Success Professional's Handbook

The Customer Success Professional's Handbook

by Ashvin Vaidyanathan
Ksh 4,300
The Experience

The Experience

by Brian Church
Ksh 3,800
Service Management Principles for Hospitality & Tourism in the Age of Digital Technology

Service Management Principles for Hospitality & Tourism in the Age of Digital Technology

by David Solnet
Ksh 7,600
Data Driven: Harnessing Data and AI to Reinvent Customer Engagement

Data Driven: Harnessing Data and AI to Reinvent Customer Engagement

by Chris O’Hara
Ksh 5,750
Showing 50 of 172 books

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