Customer services

This is Service Design Doing Methods

The Come Back Culture – 10 Business Practices That Create Lifelong Customers

The Complete Guide to Customer Support

User Engagement Research and Practice

Der Kundenberater als Mediator

Levels of Corporate Globalization

Social Robot Experience

Customer Insights

Memorable Customer Experiences

A Risk-Benefit Perspective on Early Customer Integration

Raving Fans One Minute Manager

Artificial Intelligence for Customer Relationship Management

Erfolgreiches Customer-Success-Management

Big Data Analytics Als Elementares Kundenbindungsinstrument Für Banken

Artificial Intelligence for Customer Relationship Management

Consumer Brand Relationships in Tourism

The Dark Side of CRM

Artificial Intelligence for Customer Relationship Management

Learning LangChain

Artificial Intelligence for Customer Relationship Management

Recommender System for Improving Customer Loyalty

Quality Management for Services

Die Treiber der Customer Experience

Customers at Work

The Post-Pandemic Business Playbook

Stay Relevant to Stay Profitable

Wie KI das Marketing neu definiert

Become ITIL® 4 Foundation Certified in 7 Days

Customer Success Management Im Kontext Der Anbieterintegration

Kundenbindung bei Professional Business Services

Deep Customer Value

Digitalisierung im stationären Reisevertrieb

Managing Customer Experience and Relationships

7 Lessons in Customer Care

Achieving Brand Loyalty in China through After-Sales Services

Der Kundenwert im Industriegutermarketing

Customer Service: Pearson New International Edition

Managing Service Level Quality

Celebrity Service

Strategies and Tools for Corporate Blogging

Design. Think. Make. Break. Repeat.

AI–Driven Value Management

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Mastering the Virtual Sale

Customer Experience Design Book

Designing Service Processes to Unlock Value

World of Customer Service

Information Obligations and Disinformation of Consumers

Superfans

Designing Complaint Handling and Service Recovery Strategies