A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction
by
Andrew Waite
Book Details
Format
Hardback or Cased Book
ISBN-10
1138412546
ISBN-13
9781138412545
Publisher
Taylor & Francis Ltd
Imprint
CRC Press
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jul 27th, 2017
Print length
504 Pages
Weight
453 grams
Product Classification:
Public relationsCustomer services
Ksh 33,300.00
Werezi Extended Catalogue
0 in stock
Delivery Location
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Secure
Quality
Fast
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.
Get A Practical Guide to Call Center Technology by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has pages.
