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A Risk-Benefit Perspective on Early Customer Integration
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A Risk-Benefit Perspective on Early Customer Integration

2007 ed.

Book Details

Format Paperback / Softback
ISBN-10 3790819611
ISBN-13 9783790819618
Edition 2007 ed.
Publisher Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Imprint Physica-Verlag GmbH & Co
Country of Manufacture DE
Country of Publication GB
Publication Date Aug 20th, 2007
Print length 244 Pages
Product Classification: Customer services
Ksh 8,100.00
Werezi Extended Catalogue 0 in stock

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Customer integration in the early innovation phase has been considered the method of choice in theory and practice. Therefore, management needs to be able to assess in advance whether the involvement of customers will add overall value to each particular innovation project.

Customer integration in the early innovation phase, considered the method of choice in theory and practice, has shown unexpected side effects that may even outweigh its recognized advantages. As a result, management needs to be able to assess in advance whether the involvement of customers will add overall value to an innovation project. This book develops a mathematical formula to support this decision.


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