Business Process Mapping Workbook : Improving Customer Satisfaction
Book Details
Format
Paperback / Softback
ISBN-10
0470446285
ISBN-13
9780470446287
Publisher
John Wiley & Sons Inc
Imprint
John Wiley & Sons Inc
Country of Manufacture
US
Country of Publication
GB
Publication Date
Jul 21st, 2009
Print length
272 Pages
Weight
466 grams
Dimensions
25.30 x 18.80 x 1.80 cms
Product Classification:
Customer services
Ksh 7,000.00
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A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.
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