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Business Process Mapping Workbook

By: J. Mike Jacka (Author) , Paulette J. Keller (Author)

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Ksh 8,800.00

Format: Paperback or Softback

ISBN-13: 9780470446287

Publisher: John Wiley & Sons Inc

Publication Date: Jul 21st, 2009

Weight: 466 grams

Dimension: 25.30 x 18.80 x 1.80 cms

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A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.

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