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Call Center Operation

By: Canada) Sharp Toronto SharpTech Associates Duane (President (Author)

Extended Catalogue

Ksh 9,400.00

Format: Paperback or Softback

ISBN-13: 9781555582777

Publisher: Elsevier Science & Technology

Publication Date: May 14th, 2003

Weight: 606 grams

Dimension: 23.60 x 17.90 x 1.60 cms

Category: Computing & Information Technology

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In the US, call centers handle a billion calls per year. This book gives you the coverage of critical issues involved in the design, implementation, organization, and management of a customer call center. It presents key concepts and techniques, including a formal development process, and, stresses the importance of staff selection and training.

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