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Cracking the CSAT Code @ Call Centers

By: Dipankar Das (Author)

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Ksh 5,850.00

Format: Hardback or Cased Book

ISBN-13: 9788184876154

Publisher: Narosa Publishing House

Publication Date: Jul 31st, 2018

Weight: 410 grams

Dimension: 16.50 x 23.90 x 1.80 cms

Category: COMPUTER SCIENCE

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CRACKING THE CSAT CODE offers the BPO industry a solution to not only hold its ground, but grow again by delivering exceptionally good customer experience. It takes the reader through the range of BPO processes and how each step can be imbues with concern for the needs of the customer.

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