Crisis Management in Tourism : Principles and Practices for Strategic and Resilient Planning

With this upper-level textbook for tourism and hospitality management students, learn strategies to navigate and respond effectively to the major crises impacting today's travel industry.

<p><b>Understand and learn to respond to the global and local crises shaping the tourism industry.</b><br><br><b><i>Crisis Management in Tourism</i></b> by <b>Kyriaki Glyptou </b>is a comprehensive textbook designed for upper-level undergraduate and postgraduate students studying tourism, hospitality and event management. Aligned with modules on crisis management and sustainable tourism, it provides a structured framework for understanding how crises impact destinations, organizations and various stakeholders. Taking a multidimensional approach, this textbook explores why traditional crisis management models often fail in high-stakes tourism contexts. <br><br>This textbook:<br>-Examines nine interconnected dimensions in managing a crisis response: the legal, operational, financial, communication, strategic, reputational, political, ethical and human factors<br>-Explores the contemporary challenges reshaping the industry, including climate change, geopolitical instability and community resistance to tourism<br>-Includes real-world examples from VisitBritain, the Greek National Tourism Organization, TUI and Jet2, alongside crisis events such as the 2019 Australia wildfires <br>-Features practitioner insights with interviews from leading tourism and crisis management professionals <br><br>This textbook equips students with the knowledge and practical skills needed to navigate crises, make decisions in dynamic, uncertain environments and build resilience in a rapidly changing global tourism industry.</p>