Customer Service Training
by
Maxine Kamin
Book Details
Format
Paperback / Softback
ISBN-10
0750663634
ISBN-13
9780750663632
Publisher
Taylor & Francis Ltd
Imprint
Pergamon Flexible Learning
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Apr 25th, 2006
Print length
224 Pages
Weight
618 grams
Dimensions
29.60 x 21.00 x 1.30 cms
Product Classification:
Customer services
Ksh 11,900.00
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0 in stock
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The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each
The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes downloadable resources with PowerPoint™ presentations and electronic copies of all supporting material featured in the book.
Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:
• create fantastic customer service to meet your specific needs
• raise the bar for service excellence
• become a more effective and efficient facilitator
• ensure training is on target and gets results
“This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.”
Fred S. Anton, Chief Executive Officer, Warner Bros. Publications
Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.
Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:
• create fantastic customer service to meet your specific needs
• raise the bar for service excellence
• become a more effective and efficient facilitator
• ensure training is on target and gets results
“This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.”
Fred S. Anton, Chief Executive Officer, Warner Bros. Publications
Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.
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