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Emotional Intelligence in Tourism and Hospitality

By: Turkey) Koc Bandirma Onyedi Eylul University Erdogan (Professor (Author)

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Ksh 17,800.00

Format: Hardback or Cased Book

ISBN-13: 9781786398314

Publisher: CABI Publishing

Publication Date: Apr 16th, 2019

Weight: 432 grams

Dimension: 16.40 x 24.20 x 1.00 cms

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Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality.

Get Emotional Intelligence in Tourism and Hospitality by Erdogan (Professor, Bandirma Onyedi Eylul University, Turkey) Koc at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by CABI Publishing and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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Mind, Body, & Spirit