Emotional Labor : Putting the Service in Public Service
Book Details
Format
Paperback / Softback
ISBN-10
0765621177
ISBN-13
9780765621177
Publisher
Taylor & Francis Ltd
Imprint
Routledge
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Nov 14th, 2014
Print length
256 Pages
Weight
366 grams
Dimensions
23.10 x 14.90 x 2.20 cms
Ksh 12,400.00
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0 in stock
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Quality
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Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
Get Emotional Labor by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has pages.
