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Emotional Labor

By: Mary E. Guy (Author) , Meredith A. Newman (Author) , Sharon H. Mastracci (Author)

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Ksh 12,700.00

Format: Paperback or Softback

ISBN-13: 9780765621177

Publisher: Taylor & Francis Ltd

Publication Date: Nov 14th, 2014

Weight: 366 grams

Dimension: 23.10 x 14.90 x 2.20 cms

Category: Sociology: work & labour

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Delivery by 26 November when you order within the next 1 days 14 hours 33 minutes 3 seconds

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Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.

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Mind, Body, & Spirit