Emotional Labor : Putting the Service in Public Service

Name: Emotional Labor
Brand: Taylor & Francis Ltd
SKU: 9780765621177
Price: 12400 KES
Availability: OutOfStock
ISBN: 9780765621177

by Mary E. Guy , Meredith A. Newman , Sharon H. Mastracci

Book Details

Format Paperback / softback

ISBN-10 0765621177

ISBN-13 9780765621177

Publisher Taylor & Francis Ltd

Imprint Routledge

Country of Manufacture GB

Country of Publication GB

Publication Date Nov 14th, 2014

Print length 256 Pages

Weight 366 grams

Dimensions 23.10 x 14.90 x 2.20 cms

Product Classification: Sociology: work & labour Sociology: work and labour Public administration Public administration / Public policy Hospitality and service industries Service industries

KSh 12,400.00

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Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.

Get Emotional Labor by Mary E. Guy, Meredith A. Newman at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has 256 pages.