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Employee Management and Customer Service in the Retail Industry

By: Chris Thomas (Author) , Gary Heil (Author)

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Ksh 29,800.00

Format: Paperback or Softback

ISBN-13: 9780471723240

Publisher: John Wiley & Sons Inc

Publication Date: Aug 10th, 2005

Weight: 416 grams

Dimension: 23.40 x 19.10 x 1.30 cms

Category: Personnel & human resources management

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Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business.

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